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I received a letter today.

Ah yes?

Do you remember Sir Henry Marshall? Does that name ring a bell?

Him?

Good grief.

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How could I forget him moaning all so and so?

Moaning?

Yes, he's been complaining about you and about this establishment, which is not a good thing.

Do you realise that? You're running this place down, giving us a bad name.

Well with patients like that, I mean, it just makes your blood boil.

He was never easy to nurse by a long chalk.

But what are you paid for dear?

He pays indirectly for you to work here, and you work here to look after patients, not to do what you want.

Now listen to me. In this letter, which I could let you see, but I won't, right?

He singles you out in particular as being appalling with manner, shabbily dressed, impertinent, among other things.

And what have you got to say for yourself?

Well I thought that of him. I knew it the minute he walked through the door I said to myself,

I said, "Julie, you ought to watch that one, I can tell him straight away, it's going to be nothing but one bag of complaints."

Don't believe a word of it.

I do believe a word of it.

It is not rubbish. I believe everything he's said because I know what you're like.

And do you realise from Mr Banks, you have had a final warning.

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